Tenant Handbook

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  1. Introduction
    1. Welcome
    2. About Shorenstein
  2. FORMS
  3. Building Operations
    1. Building Management Office
    2. Building Hours and Access
    3. Holidays
    4. Insurance Requirements
    5. Moving Procedures
    6. Rental Remittance
  4. Building Services
    1. Conference Center
    2. Deliveries and Freight Elevator
    3. Elevator Service
    4. HVAC
    5. Janitorial
    6. Light Bulb Replacement
    7. Mail Service
    8. Maintenance Requests
    9. Parking and Bicycle Parking
    10. Security
    11. Signage and Directory
    12. Storage
    13. Telecom Providers
    14. Retail Services
  5. Emergency Procedures
    1. Emergency Preparedness Resources and Training
    2. Emergency Contacts
    3. Emergency Notifications
    4. Biological, Chemical, Radiologic Event, and Pandemic
    5. Bomb Threat and Suspicious Device
    6. Building Emergency Systems
    7. Civil Disturbance
    8. Elevator Malfunction
    9. Evacuation Purpose
    10. Fire and Life Safety Systems
    11. Fire Emergency
    12. Fire Prevention
    13. Flooding
    14. Homeland Security
    15. Medical Emergency
    16. Power Failure
    17. SafetyMax
    18. Severe Weather and Natural Disasters
    19. Shelter In Place Plan
    20. Threatening Person and Armed Intruder
    21. Toxic Hazards
  6. Rules and Regulations
    1. Rule and Regulations Overview
    2. Tenant Rules and Regulations
    3. Vendor Rules and Regulations
    4. Construction Standards
  7. Sustainability

Building Hours and Access

Customer Service Hours

8:00 a.m. – 5:30 p.m. M-F

 

Building Hours

8:00 a.m. – 5:30 p.m. M-F

Closed Sat & Sun

 

Access Control System

An access card is necessary to enter the building during non-business hours from 5:30 pm- 8:00 am Monday through Friday and all day Saturday and Sunday. The initial access card supply will be provided to the tenant, at no cost. Replacement access cards are available for a fee and can be ordered by entering a work order through the Tenant Services Portal.  If an access card is lost or stolen, or when an employee leaves, please contact the Building Management Office immediately. To deactivate an access card, please enter a work order or contact the Building Management Office.

 

We recommend that you maintain an active access card list to ensure that all your company access cards are up to date.

 

After Hours Access

When entering the building after-hours one of the following will be required:

  • Active Building – Issued Access Card
  • Access Memo Signed By Authorized Tenant Representative

If you or your employees need after-hours access on a regular basis, you can obtain access cards through the Building Office. The first access card for each employee is available to you at no charge. Replacements are $25.00 each. Access cards are not transferable! Do not trade or reissue access cards without notifying the Building Office. If your employees, guests or contractors need after-hours access on an “as-needed” basis, please drop off or fax a request on your letterhead for Building Office approval before 4:00 pm to ensure access for that evening or the following morning/weekend.

 

An authorized tenant representative must sign access card requests and after-hours access memos. Please return Authorized Signature Cards to the Building Office and update them as needed. It is imperative that you keep the Building Office informed of employee status changes. Lost or stolen access cards should be reported immediately. The Building Office can provide you with a list of active access cards for your company. We need your cooperation in maintaining a safe environment for all Russ Building employees.

 

Uniformed security guards patrol the Russ Building 24 hours a day. They are trained in emergency response and can contact property management staff at any time. They are not authorized to enter tenant suites without prior authorization from the tenant and approval by the Building Office.

 

Lock-outs

If you get locked out of your suite or office or forget your keys, you will be asked to present identification and fill out a request form at the Building Office. Please note that multiple lockouts are subject to a $10.00 fee.