Tenant Handbook

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  1. Introduction
    1. Welcome
    2. About Shorenstein
  2. FORMS
  3. Building Operations
    1. Building Management Office
    2. Building Hours and Access
    3. Holidays
    4. Insurance Requirements
    5. Moving Procedures
    6. Rental Remittance
  4. Building Services
    1. Conference Center
    2. Deliveries and Freight Elevator
    3. Elevator Service
    4. HVAC
    5. Janitorial
    6. Light Bulb Replacement
    7. Mail Service
    8. Maintenance Requests
    9. Parking and Bicycle Parking
    10. Security
    11. Signage and Directory
    12. Storage
    13. Telecom Providers
    14. Retail Services
  5. Emergency Procedures
    1. Emergency Preparedness Resources and Training
    2. Emergency Contacts
    3. Emergency Notifications
    4. Biological, Chemical, Radiologic Event, and Pandemic
    5. Bomb Threat and Suspicious Device
    6. Building Emergency Systems
    7. Civil Disturbance
    8. Elevator Malfunction
    9. Evacuation Purpose
    10. Fire and Life Safety Systems
    11. Fire Emergency
    12. Fire Prevention
    13. Flooding
    14. Homeland Security
    15. Medical Emergency
    16. Power Failure
    17. SafetyMax
    18. Severe Weather and Natural Disasters
    19. Shelter In Place Plan
    20. Threatening Person and Armed Intruder
    21. Toxic Hazards
  6. Rules and Regulations
    1. Rule and Regulations Overview
    2. Tenant Rules and Regulations
    3. Vendor Rules and Regulations
    4. Construction Standards
  7. Sustainability

Mail Service

Individual tenant mailboxes are located in the Russ Building Mail Room on the ground floor of the Lobby. These boxes are for the delivery and distribution of mail from the U.S. Postal Service only. Courier and overnight delivery services should be directed to deliver packages directly to your office. If you need a key for your mailbox or the box itself is in need of repair, please contact the Building Office at 415 421 7424. All other problems regarding postal deliveries, including misdeliveries, should be directed to the Postal Service supervisor for this area who can be contacted at 415 536 6411 or through a drop box located in the mailroom.

The Post Office suggests that people wishing to correspond with your firm use your suite number and the 4-digit code at the end of your zip code for more efficient service. Since this 4-digit code varies according to suite number, you must call the postal service to obtain this code. For questions regarding postal service please dial 1 800 ASK USPS (1 800 275 8777).

If your company will be arranging nightly courier service, please provide the Building Office with vendor name, proof of insurance and schedule of pick-ups.

Please note that the building staff cannot sign for packages or other deliveries to tenants. If you are expecting a delivery, please make alternate arrangements to have it delivered or picked up upon your return or rerouted to another address.